Resources  BMDCR

Ben May Computer Help Desk

1. Creating your account for accessing the help desk.

The new Ben May Department for Cancer Research’s computer help desk can be accessed by using this URL:

http://benmayhelpdesk.bsd.uchicago.edu

This will take you to the BMD help desk home page that looks like this:

Before submitting a computer related request on the help desk you will need to create a user account first. This can be achieved by clicking the “New Account “tab at the bottom right of the help desk home page:

Type in the required information like first name, last name and your e-mail address (this should be any email address that ends with .uchicago.edu). Also, it’s important to fill in the rest of the information such as your office/lab phone number, location and room number, and then click the “Submit “tab.

NOTE: Non “.uchicago.edu” e-mail addresses will not work when used to create a Ben May help desk login account!

Click “Done” to finalize the account creation process. You will receive a confirmation e-mail with your username (email address) and password you just created.

2. Submitting a help desk request:

Now that you have created a help desk account, you can submit a computer related help request by going back to http://benmayhelpdesk.bsd.uchicago.edu and log in:

This will bring you up to a window that you will use to enter your request:

NOTE:
When entering a help desk request, it’s important to complete information on all the fields shown:

Problem Type: Choose a category from the drop down menu that closely relates to your request. Be sure to select sub-category/categories that will pop up to the right of the problem type menu.

Subject: brief heading of your help desk request.

Problem Report: Type in a short description of the computer related help desk request.

Location: Select the correct location of your office or lab. All Ben May labs and room numbers are included in the drop down menu.

Room: Select the room number of your office or lab that pops up after selecting the location above.

Asset: This refers to the item you are submitting a request for, such as a Printer, Scanner, PC or Mac computer etc.

Model: Select the corresponding model of the item chosen in the asset field above.

Click the “Save “button to submit the request. You will receive a ticket number as shown below:

To view the status of your submitted ticket(s), you may click on the “History “button on the top help desk menu bar.